FAQs

How can I contact TechTrendEssentials?

You can email us at Info@techtrendessentials.co, and our customer service team will be happy to assist you with whatever you need!

Do you ship worldwide?

Yes, we ship to customers all around the globe.

Where do you ship from?

We ship from our warehouse located in Hong Kong.

Can I change or cancel my order?

Since we strive to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time cannot be accommodated, but you can return your order for a full refund once it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Orders are processed and shipped out from our warehouse. Please allow extra time during holidays and sale seasons. We process orders between **Monday and Friday**, with processing times of **1-3 business days** from the order date. Orders are shipped the next business day after processing. Please note, we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take **2-4 weeks** to arrive.

What if I don't receive my order?

If you don’t receive your order within **30 days after shipping**, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices on our site are tax-free in US Dollars, meaning you may be responsible for paying customs duties and taxes once your order arrives at its destination. These fees are determined by your local customs office and are your responsibility. We are not liable for delays caused by customs in your country. For more details on any charges, please contact your local customs office.

How do I return an item?

Please reach out to us at techtrendessentials@yahoo.com to initiate a return.

What if the item(s) I received are defective/incorrect/damaged?

If you receive incorrect, missing, or defective merchandise, please contact us immediately with your **order number, photos of the item(s),** and any relevant details. We will work to resolve your case as quickly as possible.

When will I receive my refund?

Refunds will be credited to your original form of payment. If you paid by credit or debit card, the refund will be processed within **7-10 business days** of receiving the returned item or cancellation request. Please check with your card-issuing bank if you have questions about when the credit will post to your account. If your refund hasn’t posted yet, you may want to contact your bank or credit card company, as processing times can vary.

Feel free to reach out to us anytime at techtrendessentials@yahoo.com for more assistance!